Return & Refund Policy

At Texan Knives, we take pride in the craftsmanship of our blades. We want you to be completely satisfied with your purchase. To ensure clarity and transparency, we have outlined our policy below regarding returns, refunds, and product care.

1. The Sharpness Guarantee

We stand behind the edge of every knife we sell. Should you find the sharpness of your blade unsatisfactory upon receipt, please contact our support team at texanknives@hotmail.com within 30 days of delivery. We will be happy to discuss or arrange a complimentary resharpening service to ensure your knife meets our exacting standards.

2. Online Return Policy Scope

The following terms apply exclusively to products purchased through the Texan Knives website.

• Window: Our return window remains open for 30 days following the date of your purchase. If 30 days have elapsed since your transaction, we are unfortunately unable to offer a refund or exchange.
• Physical Store: Please note that purchases made at our physical retail location may be subject to different return terms.

3. Eligibility & Condition

To qualify for a return, the item must be in the precise condition in which it was received: unused, unaltered, and enclosed in its original packaging.

Please note that the following items are exempt from being returned:

• Gift Cards
• Purchased Services

4. Partial Refunds

In certain circumstances, only partial refunds may be granted (at the discretion of Texan Knives):

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.

5. Refund Processing

Once your return is received at our facility and inspected, we will send you an email notification regarding the approval or rejection of your refund.

• Approval: If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment within a standard processing period.
• Sale Items: Only regular-priced items are eligible for refunds. Unfortunately, sale items are considered final sale and cannot be refunded.

Late or Missing Refunds:

If you have not yet received a refund notification after a reasonable time:

1. Re-check your bank account.
2. Contact your credit card issuer (posting delays are common).
3. Contact your bank directly.
4. If you have exhausted these steps, please reach out to us at texanknives@hotmail.com

6. Defective Item Exchanges

We replace items strictly if they are defective or damaged upon arrival. If you require a direct exchange for the same item, please email us at texanknives@hotmail.com and mail your item to the address listed below.

7. Shipping Instructions

To return your product, please mail the item to our Kingwood facility:

Texan Knives

1395 North Park Drive, Suite B

Kingwood, Texas 77339

USA

• Costs: The customer is responsible for all shipping costs associated with returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial return shipping will be deducted from your total.
• Transit Time: Depending on your location, the transit time for your exchanged product may vary.
• High-Value Returns: If you are shipping an item valued over $50, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proof of delivery.